What is a chargeback?
A chargeback occurs when a customer contacts a credit card Issuing Bank to initiate a refund for a purchase they made on their credit card. Generally these disputes are the result of a customer being dissatisfied with their purchase, a customer not having authorized the transaction or a customer reporting a fraudulent transaction. An unauthorized transaction could be a result of a duplicate processing, misunderstanding of the price, deposit, return or refund policies between the customer and the merchant.
Our Chargeback Support
We strongly believe in personal communication and support when needed. One of the situations that we want merchants to feel comfortable in, is when they receive a chargeback. Our merchants know that they can reach us at any time with questions about disputes and get chargeback help from experts.
We have a chargeback team available that strictly work with chargeback support and can be reached all weekdays. In addition, your account representative is always available and on your side: ready to jump on anything that you need help with. Our top priority is always our current clientele.
Chargeback Prevention Tools: We offer many functions in our payment gateways that are there to reduce fraudulent activity and prevent chargebacks. These include but are not limited to AVS settings & CVV settings.
Real Time Chargeback Notifications. Our merchant portal can be set up to automatically send you a text/email notification whenever a chargeback takes place. This is to ensure that our clients have ample time to put together a rebuttal.
Chargeback Portal: ClearView offers a portal where our clients can log in and manage everything regarding their chargebacks, including history.
Get in touch with a professional
Our mission is to cultivate life-long relationships with our customers, employees, and partners by delivering extraordinary service and value everyday. The growth of your business is our purpose.
- Postal address
11103 West Ave Suite 2101
San Antonio, TX 78213
- Phone number
- +1 (877) 848-9922
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